The Success Story of Pet Supplies Plus: A One-Stop Shop for Your Furry Friends


Pet Supplies Plus, a renowned name in the pet supply retailing industry, has successfully carved out a niche for itself since its inception in 1988. Founded by Harry Shallop and Jack Berry in Redford, Michigan, the company’s journey from a small store to becoming one of the largest pet supply chains in the United States is a testament to its unwavering commitment to quality and customer satisfaction. With over 720 stores across 36 states as of May 2023, Pet Supplies Plus has proven that it’s not just another pet store, but a community for pet lovers.

The Pet Supplies Plus Brand

The company offers a comprehensive range of products, from pet food and toys to grooming services and pet adoptions. They have in-house brands like Redford Naturals that underscore their commitment to quality and affordability. What sets apart from other retailers is the breadth of its inventory and the quality of its products.

Evolving Business Model

Pet Supplies Plus has been agile in adapting to market trends and consumer demands. This flexibility has allowed it to sustain and grow, even during challenging economic times. The acquisition by Franchise Group, Inc., in March 2021 has further expanded its horizons, injecting new vigor and resources into the company’s existing framework.

Focus on Franchising

The franchise model has been particularly successful for Pet Supplies Plus. Initially establishing its strong foothold in the Midwest, the company then ventured into northeastern and southern states during the late 1990s. The franchising approach not only amplified its reach but also introduced local entrepreneurs to profitable business opportunities.

Unparalleled Customer Service

Pet Supplies Plus prides itself on offering excellent customer service. Their stores are designed to be navigable, their staff knowledgeable, and they offer a host of services like dog grooming, self-serve dog washes, and even pet adoptions. With the dedicated staff’s assistance, you can find everything you need to make your pet’s life healthier and happier.

Financial Milestones

With a revenue of $2 billion in 2021 and an employee base of around 3,000, Pet Supplies Plus has shown consistent growth. As more households adopt pets and existing pet owners look for quality products and services, the company’s financial trajectory is expected to continue its upward trend.

FAQ Section

  1. When was founded?
    Pet Supplies Plus was founded in 1988 by Harry Shallop and Jack Berry in Redford, Michigan.
  2. How many stores does Pet Supplies Plus have?
    As of May 2023, the company has over 720 stores in 36 states.
  3. Who is the current owner ?
    The company is currently owned by Franchise Group, Inc.
  4. What kind of products does Pet Supplies Plus offer?
    They offer a wide range of pet food, toys, and supplies. They also have in-house brands like Redford Naturals.
  5. What services does Pet Supplies Plus provide?
    They provide dog grooming, self-serve dog washes, and pet adoptions.
  6. Where is the company’s headquarters located?
    The headquarters is located in Livonia, Michigan.
  7. Who is the current CEO ?
    Chris Rowland is the current CEO of the company.
  8. Is Pet Supplies Plus a public company?
    No, it is a privately held corporation.
  9. What was the company’s revenue in 2021?
    The company generated $2 billion in revenue in 2021.
  10. How many employees does Pet Supplies Plus have?
    As of 2021, the company had around 3,000 employees.


Pet Supplies Plus has emerged as a powerhouse in the pet supply retailing sector with a strong focus on quality, customer service, and a wide range of products and services. Its community-oriented approach and franchise model have been pivotal in its impressive growth. For pet owners who want nothing but the best for their furry friends, Pet Supplies Plus stands as a reliable, comprehensive, and high-quality option.

For more information, visit their official website:

So, the next time you find yourself wondering where to get the best supplies for your pet, remember that Pet Supplies Plus is your one-stop-shop for all your pet needs!

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